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Starts from Install Finish but not from desktop icon
Posted: Mon Jan 23, 2023 2:15 am
by Lekes
FreeCAD version 0.20.2 using Windows 10
Newbie here. Just downloaded today. At the final installation window, if I check the box "Launch FreeCAD", it starts without any issues. If I close program and try to start from the icon on my desktop, I see the mechanical image showing files are loading, then I get a big white screen with FreeCAD in upper left corner. After a short time a note appears next to it saying (Not Responding) and that's all...no further action even after waiting for 10 minutes.
I have confirmed by uninstalling a re-installing a few times. I am not very technical regarding command files, libraries, etc. Any assistance is appreciated. Thanks in advance.
Re: Starts from Install Finish but not from desktop icon
Posted: Mon Jan 23, 2023 1:24 pm
by adrianinsaval
Can you try uninstalling and checking the option to remove all data, then reinstall but do not launch from the installer, this might be a permissions issue due to FreeCAD creating config and/or cache files as admin when launched the first time from the installer
Re: Starts from Install Finish but not from desktop icon
Posted: Mon Jan 23, 2023 2:12 pm
by Lekes
I uninstalled. I did not see any option to "remove all data" but did see and checked the box to remove user preferences. During process a window opened noting that doing so would also delete installed FreeCAD addons. Do I agree with this? I clicked YES. Re-installed using all default when given an option. Did NOT launch from installer. Clicked on desktop icon and it opened! BUT, when I closed (I did not create anything...just closed FreeCAD) and tried again...I get the white screen and "not responding". I repeated this process but actually created a test part...just a cube and saved it. Closed (Exit from pull-down) FreeCAD. Tried to open again using the icon and I'm back at the white screen, not responding. Seems like whatever I do, the second time I try to open FreeCAD, it fails.
Re: Starts from Install Finish but not from desktop icon
Posted: Mon Jan 23, 2023 3:31 pm
by adrianinsaval
very strange... can you run from cmd with the --write-log flag? Then upload the log file here, it should be created at %APPDATA%\FreeCAD\FreeCAD.log
Re: Starts from Install Finish but not from desktop icon
Posted: Mon Jan 23, 2023 3:48 pm
by Lekes
Like I said in first post...I'm not very technical. You'll need to be more detailed. How do I get to cmd? Is that the text window in the lower left of my desktop? How do I run from cmd with the --write-log flag? And where would I find the file: %APPDATA%\FreeCAD\FreeCAD.log
Sorry...I just never got into the nitty-gritty of computers. I know how to run them...if there's no problems. Otherwise...I would call the IT Department.
Re: Starts from Install Finish but not from desktop icon
Posted: Mon Jan 23, 2023 5:52 pm
by adrianinsaval
I'll assume you installed in the default location, do this:
Open start menu and type cmd then hit enter, a cmd window should open
In the cmd window type:
Code: Select all
cd "c:\Program Files\FreeCAD 0.20\bin"
and hit enter, then type
the freecad splashscreen should show up as before, wait until it dissapears and freecad crashes
Now open the file explorer and in the adress bar write %APPDATA%\FreeCAD and hit enter, it should open a folder where a file FreeCAD.log should be located, upload that file here.
Re: Starts from Install Finish but not from desktop icon
Posted: Mon Jan 23, 2023 8:13 pm
by Lekes
Is this what you're looking for? (attached)
Re: Starts from Install Finish but not from desktop icon
Posted: Mon Jan 23, 2023 8:14 pm
by Lekes
Is this what you're looking for? (attached)
Re: Starts from Install Finish but not from desktop icon
Posted: Tue Jan 24, 2023 9:06 pm
by adrianinsaval
yes but I don't see anything wrong with it... strange, try running the conda dev version:
https://github.com/FreeCAD/FreeCAD-Bund ... kly-builds
Re: Starts from Install Finish but not from desktop icon
Posted: Tue Jan 24, 2023 10:33 pm
by Lekes
I deleted the previous version and installed version 21 (image attached). I had the same results. Opened once from desktop icon (not from installer) and created a simple test block. Closed the program. I tried to reopen from desktop icon and I get the white screen and shortly after the note of "Not Responding". I uninstalled. Installed again but get the same results...2nd time opening it fails.