Navigation Cube. Works on one system, not on another

[MadZeus]

Hopefully this is the right place. I have FreeCAD .20 installed on an older Intel laptop and the Navigation cube works fine. Running Wing Windows 10.

I have a slightly newer machine, custom built per se, running Windows as well, and the Navigation cube does not work. It is just a static image in the upper right corner. When I use shift+right mouse and move the object the cube also moves accordingly.

I would like to get the Navigation Cube working, it's really convenient. Any suggestions?

Machine Specifications from Windows SysInfo:
S Name Microsoft Windows 10 Enterprise
Version 10.0.19044 Build 19044
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen Threadripper 3960X 24-Core Processor, 3900 Mhz, 24 Core(s), 48 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1402, 1/15/2021
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG ZENITH II EXTREME ALPHA
BaseBoard Version Rev 1.xx
Name AMD Radeon RX 6700 XT
PNP Device ID PCI\VEN_1002&DEV_73DF&SUBSYS_2409148C&REV_C1\6&54FE3C3&0&00000009
Adapter Type AMD Radeon Graphics Processor (0x73DF), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon RX 6700 XT

[Kunda1]

We need your full About info

[MadZeus]

Certainly, I added what I have.

[Kunda1]

We need your full About info

No, I mean, literally please paste your full FreeCAD About info

[MadZeus]

Lol, here you go. FYI, this was happening with a new install on this machine. I added workbenches afterwords.

Code: Select all

OS: Windows 10 Version 2009
Word size of FreeCAD: 64-bit
Version: 0.20.29177 (Git)
Build type: Release
Branch: releases/FreeCAD-0-20
Hash: 68e337670e227889217652ddac593c93b5e8dc94
Python 3.8.10, Qt 5.15.2, Coin 4.0.1, Vtk 8.2.0, OCC 7.6.2
Locale: English/United States (en_US)
Installed mods: 
  * 3DfindIT 1.2.0
  * 3D_Printing_Tools
  * ThreadProfile 1.82.0

[fiscal disregard]

I think I have a similar (possibly the same) issue. I have the navigation cube working on my intel laptop but, I have an AMD CPU and GPU and the only interaction that works with the navigation cube is dragging it around. None of the faces of the cube illuminate when moused over and none of the arrows or other interactions work.

Machine Specifications from Windows SysInfo:

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-GSDU5GN
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X570 I AORUS PRO WIFI
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F32, 1/18/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product X570 I AORUS PRO WIFI
BaseBoard Version Default string
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1806"
User Name DESKTOP-GSDU5GN\Dakota
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 23.5 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 25.3 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes


FreeCAD About Text:

Code: Select all

OS: Windows 10 Version 2009
Word size of FreeCAD: 64-bit
Version: 0.20.29177 (Git)
Build type: Release
Branch: releases/FreeCAD-0-20
Hash: 68e337670e227889217652ddac593c93b5e8dc94
Python 3.8.10, Qt 5.15.2, Coin 4.0.1, Vtk 8.2.0, OCC 7.6.2
Locale: English/United States (en_US)

[MadZeus]

So, since no more replies should I assume this is probably a bug on AMD Ryzen chipset or the graphics card?

[MadZeus]

So, since no more replies should I assume this is probably a bug on AMD Ryzen chipset or the graphics card?

[GeneFC]

Probably a long shot, but sometimes graphics card issues can be bypassed by using software OpenGL. At least a test can be made to see if the missing function can be restored.

Edit >> Preferences >> Display >> 3D View

Gene

[MadZeus]

Hi Gene, I tried that with no success.